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Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintaining eye contact and sending back channel signals to show interest.

This type of listening is known as _______.

(A) Participative
(B) Dynamic
(C) Active
(D) Evaluative
(E) Communicatory

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Answer: (C) Active

Explanation: Active listening as a listening technique involves maintaining eye contact and sending back channel signals to show interest. In itself, the listener has to be fully concentrated on what is being said by listening with all senses rather than just passively 'hearing' the message of the speaker which aids in understanding, responding and then remembering what is was said. It helps foster strong relationships between people and is an invaluable communication skill.

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